In order to provide you with the best possible online shopping experience, de Buyer TW maintains a 7-days return policy from the date you received your order (based on the courier delivery receipt date). Please note our policy has restrictions and conditions described in full transparency in this page. In case of doubts don't hesitate to contact us.

Our 7-days return policy means that within 7 days after our courier delivered your order to your place of choice (your home, a convenient store, a SF center...), you can contact us to express your wish to return your full order or a part of it to get a refund, whatever the reason is.
We'll accept the principle of your return with no discussion except for the items listed as "restricted" items below (please read carefully).
However, for us to validate your return and your refund, we will require you to follow our process and respect some essential conditions listed as well below, not complicated (no worry) and essentially based on common sense we believe.
You need to be aware that a participation to the return fees will apply.

A) Exchanging a product with a manufacturer default

If you return your purchase due to a default we validate, you can simply exchange that product for a brand new one, with no default and at a legitimate no return fee extra cost (In Stock limit).

We don't accept exchange of a product for another one. In that case, we request you to go through a refund process of the product returned and you'll have to purchase the product you prefer.

B) Purchase Refund and Return fees

The refund amount comprises the price net you paid for the item returned and the cost charged for its delivery.

A participation to the return fee may occur depending of your country and the courier chargeable weight of the product returned (check the rates below).

Case 1 - full order returned & accepted.

We'll transfer back the full amount you paid for your order (delivery fee included) minus the applicable return fee.

Case 2 - partial order returned & accepted.

 The refund will include : product returned quantity x price after discounts and promotions + prorata of delivery fee of the product(s) returned - (minus) prorata of store credits or coupons you deduced when you purchased minus the applicable return fee for the products returned.

By "accepted", we mean that the Return followed our conditions and process described below 2)..

Case 3 - Purchase orders with "add-on" or free gifts.

You cannot keep the free gift or a add-on (special price) associated to a product you wish to return. If you wish to keep this free gift or add-on, we'll propose you to deduce their original price difference from the refund.

Case 4 - Full order or partial order returned but not accepted

We all hope this will never happen. Such tricky situation could happen if the product(s) returned we receive did not follow our conditions or process. And that would mean we would not refund your purchase, and probably ask for an additional delivery fee to return the product to you. To avoid such situation, take the time to read and follow carefully our conditions and process.

Case 5 - Full order or partial order never received.

Well, in that case, we can't obviously refund you.

Store Credit

The store credits you may have used to purchase the products returned and deduced from your refund will be added back to your member account.

C) Restricted items: products not covered by our 7-days return policy

C1) Fragile products such as glasses, decanters, porcelain...

For Hygiene and safety reason, glasses, decanters, porcelain items.. cannot be returned nor exchanged. They require the utmost care in protection & tools to be delivered unbroken to your place, that our team controls with the highest attention. There is a high probability they would be broken during the Return shipment if we were allowing it for those items, resulting in the impossibility for us to accept your request and for you in simply losing the glasses, decanters or porcelain you purchased. Thank you for your understanding.

C2) Clearance items & special "defaults" deal

From time to time we may offer some extra good deals, some very discounted prices, to our members or non members. Due to their extreme low price, no return or exchange will be accepted on such items. They will be clearly identified and the non return information reminded.

C3) Engraved / Customized items

Engraved items cannot be returned unless obvious mistake were made, such as incorrect font, spelling or location. By location we mean a zone (bolster, blade, cape...), not a precise area since our engravers will engrave in the most appropriate way.

1. The rules Return & Exchange policy for online shopping are not applied to purchases in store. It means that for in-store purchase, we do not accept any return and exchange, even within 7 days of your purchase, except in case of manufacturing defaults. 

2. Special offers such as End of series sales, displayed product sales, specified minor defaults sales are not opened to any exchange or return possibility. Consumers are requested to confirm the product conditions and content when purchasing at the store.

3. DE BUYER offers more than 1,000 products, ranging from cookware, bakeware, utensils, slicers, knives…Therefore, each product has a different warranty coverage according to the material and series level. For detailed product warranty coverage, please refer to each product description of the official website. If there is no special or detailed warranty description, normal use depreciation or damage due to personal use habits not compatible with the product are not covered by the warranty.

4. Your membership is valid and cumulated for both our purchases in our flagship store and online store. You can enjoy in both the special offer to members only and cumulate your purchase amounts to receive additional store credits. However, the store credits can only be used online. Our flagship store computing system does not manage the deduction of the store credits.

5. The official website of DE BUYER in Taiwan is www.debuyer.com.tw. For any online purchase advice on our official e-store, please use our online customer service or our official LINE account. Both our online customer service and our flagship store cannot provide any advice nor accept any return and exchange which concern other distribution channels, such as online channels PCHOME, MOMO, YAHOO... 

1. Is your return within the limit of 7 days?
 
2. If there are any labels, are they intact and attached to the item?
 
3. Do the returned items keep the same appearance, unwashed, as if they were just delivered?
 
4. Does the returned item still have the original packaging and shipping box?
 
5. Does the returned item match our return policy?
 
6. Are the returned items neatly and securely packaged, with a return form attached, and are they ready for being picked up?
 
We remind you that you bear the responsibility of the product returned until we receive it. It means that would the product be damaged during its delivery process to our warehouse, we would not be able to accept your return. That is why it is very important to keep its original packaging and shipping box with the cushion material to return it. Once you have checked everything is ready, you can return the goods you purchased!
 If you have any other questions about the company's return policy and procedures, you can message us through the different channels available: E-store messaging options or via email at debuyer.tw@hyphenea.com. We will reply as soon as possible.

※Since debuyer.com.tw sell food utensils, the product cannot be returned or exchanged if it has been opened or used for hygiene and safety reason. 

※Customized products cannot be returned 

※Accepted Exchange of goods: the new goods will be sent to the original order address. In case you wish to modify the address of delivery, additional delivery fee may occur.

※Full refund: after receiving the returned goods and confirming our acceptance, you will receive a refund notice in about 7 days. If you paid by credit card, we would directly contact your card issuing bank to issue your refund. Your refund amount should be then confirmed in your next credit card statement, or you can also contact your card issuing bank.

※Partial refund: if your order was paid by credit card, a partial refund will be refunded through your original card issuing bank.
※Additional handling fee for refund: In the case the order would need to be refunded by bank transfer, the bank handling fee would be borne by the consumer. For cross-border shopping fees, please contact your bank.

※If you paid by bank transfer, we would refund your order by bank transfer to your designated bank account. 

※Any additional cost such as return fees would be deduced from the amount of your order to be refunded based on our return policy described before.

※Promotions & Membership privileges adjustment:  in case of return, the calculation of the refund would include the deduction of promotions and privilege the returned goods would have contributed to reach. 

※Store credit will be returned to your member’s account within 1~3 days after the refund is completed.